Privacy Policy

1. Introduction

At Soapnote, we take your privacy seriously. This policy explains how we handle account information, service data, and healthcare documentation records.

Please read this policy carefully before using the Soapnote platform or submitting any information.

2. Information we collect

We collect information you provide directly when you register, create templates, save patient care reports, or contact us.

• Name and email address
• Account credentials
• Template content and notes
• Patient care report data
• Usage and analytics information

3. How we use information

We may use collected information to provide, maintain, and improve the Soapnote service and to respond to your requests.

• Provide and maintain account access
• Send security and administrative updates
• Improve workflows and service quality
• Monitor usage trends and protect the platform

4. healthcare documentation and HIPAA

Soapnote is designed with privacy in mind, but users remain responsible for compliance with applicable healthcare laws and regulations, including HIPAA where relevant.

Protected health information should be handled only in accordance with law and internal policies.

5. Data security

We implement appropriate security measures to protect personal and platform data. However, no method of transmission or storage is completely risk-free.

You are responsible for keeping account credentials confidential and for all activity occurring under your account.

6. Data retention

We retain personal and service data only as long as necessary to operate, comply with legal obligations, resolve disputes, and enforce our policies.

7. Cookies and tracking

We may use cookies and similar technologies to support service functionality, remember preferences, and monitor usage patterns.

You may configure your browser to refuse cookies, though some site functionality may be limited as a result.

8. Third-party services

Soapnote may include links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict personal information. Contact us to exercise those rights.

10. Changes to this policy

We may update this policy from time to time. Changes become effective when posted on this page and we update the Last Updated date.

11. Contact us

If you have questions about this Privacy Policy, please contact the Soapnote team.